Jabra CC Agent App

The Jabra CC Agent app improves the Cisco Finesse call centre agent's work efficiency by enabling frequently used call features to be easily controlled from the agent's Jabra headset control box on Jabra BIZ 2300, Jabra BIZ 2400II and Jabra Link 260/265.

  • Download the Jabra CC Agent app and install it on the Cisco Finesse softphone server used in the call centre.
  • The applications package contains an installation guide, to be used for the setup and configuration of the features to be applied to the control box buttons on the Jabra BIZ 2300, Jabra BIZ 2400II and Jabra Link 260/265.
  • Please check the Jabra CC Agent app datasheet for further information and compatibility (Cisco Finesse server ver., operating system, browser versions)

The Jabra CC Agent app is a small application that, when installed on the Cisco Finesse call centre softphone server, enables all the agents equipped with Jabra BIZ 2300, Jabra BIZ 2400II and/or Jabra Link 260/265 to control these three Finesse softphone features directly from their Jabra headset control boxes:

  • ready/not ready status (toggle)
  • record call
  • sign off

Two functions can be available at a time, and are selected by the Cisco Finesse server administrator when installing the Jabra CC Agent app.

The CC Agent app leaves a small footprint on the call centre agent's workstation. And the agent can see in the Finesse browser user interface the ready/not ready status when it is toggled from the Jabra headset control box.

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