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Engage AI

Analyze. Empathize. Optimize.

Impact

Engage AI has already helped a range of customers – both inbound and outbound operations and across industries – to revolutionize the way they measure customer satisfaction.

Our customers have seen

Reduced average talk time by more than 27%*.
Improved conversion rates by 31%.
Increases motivation for 74% of agents**.

*Average impact for agents when delivering their best tone

**Engage AI customer survey targeted agents and supervisors.

Based on data from Engage AI customers with A/B testing of agents. Samples of agents with outbound tasks (conversion rate) and inbound tasks (AHT).

Download the case study paper here

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It all starts with the most important impact – more engaged agents with a better tone. Because more engaged agents means:

  • 20% pts improvement in customer satisfaction contributing to higher outbound sales
  • 59% of agents say Engage AI helps them to focus, leading to shorter, more effective calls
  • 79% of agents say Engage AI helps them to improve their tone and 74% say it increases their motivation
 

Moreover, Engage AI makes supervisors more effective in their coaching and support leading to

  • 86% of supervisors feel more connected with their agents using Engage AI
  • 57% of supervisors think Engage AI helps with faster onboarding
  • 57% of supervisors think Engage AI supports them in their role, and makes finding coachable moments and calls easier

Do you want to learn more about our impact? Get in touch below.

Contact Sales

Get the best solution for your organisation and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

Our sales experts are ready to help

Additional information

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Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 9:00 AM - 5:00 PM (GMT)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now